Install the DigiCert PKI Client plug-in
You need to install the DigiCert PKI Client plug-in on your browser before you can renew your certificate. The plug-in verifies that you have the specific certificate that should be renewed.
Overview of DigiCert PKI Client plug-in download and installation:
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Click Download.
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Click Run to install the plug-in.
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After the plug-in is installed, you will need to close and re-open your browser window. Then, open your renewal email and click on the link to begin the renewal process again.